DELIVERY
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SHIPPING
At Candy’s Naturals, we’re committed to delivering your favorite products quickly, safely, and reliably. That’s why we’ve partnered with trusted shipping companies to ensure your order reaches you in excellent condition.
We also understand that sometimes things don’t go as planned. If there’s an issue with your order, we’re here to make it right.
We're always here to support your Candy’s Naturals experience.
RETURNS & EXCHANGES
If you need to return or exchange a product, we’re happy to assist—provided your request meets the conditions below.
🕒 Return Window
All return or exchange requests must be made within 7 days of receiving your order.
✅ Eligible Returns
Only sealed, unused products in their original condition will be accepted.
Special ordered items are NOT eligible for return or exchange.
🚚 Who Covers Return Shipping?
If the error was on our part, we’ll cover the **full cost** of return and replacement.
If the error was on the customer’s side (e.g. incorrect item ordered, incorrect shipping address), the customer is responsible for all return and replacement costs.
Need Help?
If you have questions or need help with a return, please contact us:
📧 Email: candysnaturals@outlook.com
📞 Phone: 18683916864